FAQ

Frequently Asked Questions:

 

1. How does the StepFreshh process work?

Sending your sneakers to StepFreshh is straightforward:

1. Place Your Order: Choose your desired cleaning or restoration service on our website and complete the checkout process.

2. Shipping Your Sneakers: After ordering, you’ll receive a shipping label or collection details, depending on your chosen method.

3. Cleaning & Restoration: Upon receiving your sneakers, our experts will begin the cleaning or restoration process, keeping you updated via email.

4. Return Delivery: Once completed, your sneakers will be securely packaged and returned to you with tracked delivery.

2. What services does StepFreshh offer?

We provide a range of sneaker care services:

• Deep Clean: Deep cleaning suitable for everyday sneakers.

• Premium Clean: Advanced cleaning for premium or designer sneakers.

• Platinum Clean: Comprehensive restoration for high-end designer sneakers.

• Additional Services: Midsole painting, full sneaker repaint, custom designs, minor glue work, and full sole re-gluing.

 

3. How long will it take to receive my sneakers back?

We aim to return your sneakers within 7 days of receiving them. If delays occur, we’ll notify you promptly.

4. How do you clean the sneakers?

Our team uses professional hand-cleaning techniques with specialised products to ensure the highest cleaning standards.

5. How do I send my sneakers to StepFreshh?

You can choose between:

• DPD Next Day Collection: We’ll arrange for DPD to collect your sneakers from your address.

• DPD Parcel Shops: Drop off your sneakers at any of DPD’s nationwide parcel shops.

Select your preferred method during checkout.

6. Are additional services available?

Yes, we offer:

• Midsole Painting: Restoring faded or scuffed midsoles.

• Full Sneaker Repaint: Complete color refresh or custom designs.

• Minor Glue Work: Fixing minor sole separations.

• Full Sole Re-Gluing: Extensive sole repairs.

These services are priced individually based on the work required.

7. How can I contact StepFreshh for more information?

For inquiries:

• Email: info@stepfreshh.co.uk

• Contact Form: Visit our contact us page.

• Social Media: Message us on Instagram or Facebook.

8. Do you offer gift cards?

Yes, we offer gift cards perfect for sneaker enthusiasts. They can be purchased on our Gift Card page.

9. What payment methods do you accept?

We accept various payment methods, including:

• Credit/Debit Cards: Visa, Mastercard, Maestro

• Digital Wallets: Apple Pay, Google Pay

• Buy Now, Pay Later: Klarna

10. Do you clean items other than sneakers and bags?

Currently, our services focus on sneaker and bag cleaning and restoration. However, we plan to expand our offerings in the future.